Our team are here to help and provide you with the highest level of care. We aim to provide you with all relevant information and answer any questions you have before, during or after your exam. If your question is not listed below please contact one of our friendly team members directly on 02 8107 5960 or firstname.lastname@example.org
Will the technician tell me my results at the time of my scan?
No, it is our technician’s duty to perform the exam and ensure the images are of high quality. The diagnosis will be done by our Specialist. Please note we have processes in place for urgent findings.
Can I request the technician to scan other regions I am concerned about?
As we are a fully bulk billing clinic we are limited to the region your referring doctor has requested on the referral form. It is best to discuss these areas of concern with your GP. However, feel free to discuss with our team the questions or concerns you may have.
Do I need to make an appointment?
Some examinations require preparation for the appointment; we do suggest making an appointment for Ultrasound and CT Scans. You may walk in anytime for General X-rays.
Can I request a female or male technician?
Yes, please discuss and request this with the receptionist at the time of your booking so we can ensure your request is fulfilled.
How long will my results take?
We aim to have your results back to your doctor by the close of business. However, in some cases, our specialist may require extended time on your examination. Please discuss with our receptionist at the time of your scan where we will be able to provide you with a more accurate estimate.
We have processes in place for urgent findings where the diagnosis and report will be discussed directly with the referring or treating clinicians after the examination.
Can I bring my family and/or a support person?
You may bring a family member or support person, but they may be unable to enter the exam room due to social distancing requirements. Please note during COVID, to maintain social distancing practices we do request it is the patient only entering the practice, where possible. (Subject to change).
What does Ultra-low-dose CT scan mean?
In general, radiation dose reduction trades off the image quality, which significantly results in increasing image noise and artifact. Thus, almost all old generation scanners cannot conduct “a genuine ultra-low-dose scan” to identify a subtle abnormality or accurately assess important findings.
Our state-of-the-art Premium CT scanner of Canon is integrated with Artificial intelligence and excellent post-processing algorithm, and this enables an ultra-low-dose scan (up to 82% radiation dose reduction) while retaining excellent image quality and noise reduction.
In advanced CT imaging such as heart scan (Cardiac CT) which requires a certain amount of radiation exposure, our scanner shows approximately 40% less total radiation exposure than other old generation scanners (conditions apply).
What does “minimal pain” image-guided procedures mean?
We can offer a variety of options to minimize your pain as low as possible. Our specialists are highly experienced in image-guided procedures, and we can discuss this before the exam if you have any concerns.